Answers to frequently asked questions
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In our online shop, we offera variety of secure and convenient payment methods. Please note that some payment methods are only available in certain countries and some payment methods can only be used with appropriate devices. The following payment methods are available in the BORA online shop?Visa, Mastercard, Paypal, Maestro, American Express, Union Pay, Shop Pay, Apple Pay (only with compatible Apple devices), Google Pay, Bancontact (only available in Belgium), eps transfer (only available in Austria), invoice with Klarna, instant transfer with Klarna
Create your BORA online shop account here .
In the BORA online shop account you can view and manage your orders, addresses and returns at any time.
Yes, BORA offers an extended warranty for all devices. The warranty is extended by another year to a total of 3 years free of charge.
The warranty extension is possible for our main products BORA cooktop extractor systems, BORA X BO, BORA Cool&Freeze, the BORA multidrawer and BORA QVac. Accessories and spare parts are excluded from the warranty extension.
There are currently no gift vouchers in the BORA online shop.You may be eligible for a BORA event voucher.
Simply subscribe to our BORA newsletter here.
Receive all information about our products conveniently via newsletter and you will receive a one-time 10% voucher for your order in the BORA online shop. Click here to subscribe to the newsletter.
We ship our products throughout Europe, to the Great Britain and to Switzerland. All delivery countries can be selected during checkout. Norway is excluded.
The shipping in the BORA online shop is free of charge for you.
Shipping is done by DHL and is free of charge and without a minimum order value.
Delivery within Germany is usually 2-4 working days. Once your order has been shipped, you will receive an email confirmation with a shipment tracking number so you can track the status of your shipment at any time.
Once your order has been shipped, you will receive a shipping confirmation with a tracking number to your email address. This allows you to track and see the status of your shipment online and where your package is currently located.
Yes. On weekends and public holidays, deliveries are usually not made. Please take this into account when planning your orders.
Delivery within the European Union is usually 2-8 working days. Please note that the delivery time may vary depending on the destination country. Once your order has been shipped, you will receive an email confirmation with a shipment tracking number so you can track the status of your shipment at any time.
If you would like to change your shipping address after ordering, please contact our customer service immediately. We will do our best to adjust the address before shipping. Please note, however, that changes are no longer possible after shipment.
If your order needs longer than the delivery times indicated, please contact our customer service.
Delivery to a DHL Packstation is possible on request and subject to individual agreement with DHL. Outside Germany, special regulations apply depending on the country of delivery and carrier.
As the recipient, you can have items delivered directly to DHL Packstations. The prerequisite for this is that you as the recipient are registered as a Packstation customer and that the consignment is suitable for insertion into the Packstation (consignment size).
It is also possible for shipments to be notified to a Packstation if you are absent.
In such a case, a notification card with the notification code for removal from the Packstation will be placed in your letterbox as the recipient, similar to a notification to the branch.
You can simply return items of your BORA online shop order via the return portal within 30 days.
The return in the BORA online shop is free of charge for you.
The corresponding amount of your returned goods will normally be refunded to your original means of payment within 1-3 working days of receipt of the return.
You can return your BORA online shop order free of charge within 30 days via our return portal.
Select your desired filter from us in the BORA online shop and determine the regularity of your subscription there. Place the relevant product with the selected delivery interval in the shopping cart and complete the purchase and thus the selected filter subscription.
Your BORA Filter subscription can be canceled at any time via the link sent to you in the confirmation email.
You can adjust or pause the frequency of your BORA filter delivery at any time to 6, 9, 12 or 15 months in the confirmation email link.