Answers to frequently asked questions

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General questions about BORA
Which payment methods are available in the BORA online shop?

In our online shop, we offera variety of secure and convenient payment methods. Please note that some payment methods are only available in certain countries and some payment methods can only be used with appropriate devices. The following payment methods are available in the BORA online shop?Visa, Mastercard, Paypal, Maestro, American Express, Union Pay, Shop Pay, Apple Pay (only with compatible Apple devices), Google Pay, Bancontact (only available in Belgium), eps transfer (only available in Austria), invoice with Klarna, instant transfer with Klarna

How can I register in the BORA online shop / create a BORA online shop account?

Create your BORA online shop account here .

What advantages do I have with a BORA online shop account?

In the BORA online shop account you can view and manage your orders, addresses and returns at any time.

Does BORA offer a warranty extension and if so what does it cost?

Yes, BORA offers an extended warranty for all devices. The warranty is extended by another year to a total of 3 years free of charge.

Which products are eligible for warranty extension?

The warranty extension is possible for our main products BORA cooktop extractor systems, BORA X BO, BORA Cool&Freeze, the BORA multidrawer and BORA QVac. Accessories and spare parts are excluded from the warranty extension.

Are there gift vouchers for the BORA online shop?

There are currently no gift vouchers in the BORA online shop.You may be eligible for a BORA event voucher: https://shop.bora.com/eventgutscheine

Where do I register for the newsletter?

Simply subscribe to our BORA newsletter here.

What advantages do I get by registering for the BORA Newsletter?

Receive all information about our products conveniently via newsletter and you will receive a one-time 10% voucher for your order in the BORA online shop. Click here to subscribe to the newsletter.

Questions about delivery in the BORA online store
To which countries does the BORA online shop ship?

We ship our products throughout Europe, and in the checkout all countries can be selected for the country selection. Excluded countries are Great Britain, Switzerland and Norway.

How much does the shipping cost in the BORA online shop?

The shipping in the BORA online shop is free of charge for you.

How is the shipping done in the BORA online shop?

Shipping is done by DHL and is free of charge and without a minimum order value.

How long does it take to deliver orders within Germany?

Delivery within Germany is usually 2-4 working days. Once your order has been shipped, you will receive an email confirmation with a shipment tracking number so you can track the status of your shipment at any time.

How can I track my BORA online shop order?

Once your order has been shipped, you will receive a shipping confirmation with a tracking number to your email address. This allows you to track and see the status of your shipment online and where your package is currently located.

Are there certain days when no deliveries are made?

Yes. On weekends and public holidays, deliveries are usually not made. Please take this into account when planning your orders.

How long does it take to deliver orders within the European Union?

Delivery within the European Union is usually 2-8 working days. Please note that the delivery time may vary depending on the destination country. Once your order has been shipped, you will receive an email confirmation with a shipment tracking number so you can track the status of your shipment at any time.

Can I still change my delivery address after finalising my BORA online shop order?

If you would like to change your shipping address after ordering, please contact our customer service immediately. We will do our best to adjust the address before shipping. Please note, however, that changes are no longer possible after shipment.

What happens if my BORA online shop order needs longer than the specified delivery time?

If your order needs longer than the delivery times indicated, please contact our customer service at shop@bora.com.

Can I have my order sent to a DHL Packstation?

Delivery to a DHL Packstation is currently not possible.

Questions about returns in the BORA online shop
How can I return an article from the BORA online shop?

You can simply return items of your BORA online shop order via the return portal within 30 days.

How much does a return in the BORA online shop cost me?

The return in the BORA online shop is free of charge for you.

When will my BORA online shop return be refunded?

The corresponding amount of your returned goods will normally be refunded to your original means of payment within 1-3 working days of receipt of the return.

How long can I return my order to the BORA online shop?

You can return your BORA online shop order free of charge within 30 days via our return portal.

Questions about the subscription in the BORA online store
How do I purchase a BORA Filter subscription?

Select your desired filter from us in the BORA online shop and determine the regularity of your subscription there. Place the relevant product with the selected delivery interval in the shopping cart and complete the purchase and thus the selected filter subscription.

Can I cancel my filter subscription at any time?

Your BORA Filter subscription can be canceled at any time via the link sent to you in the confirmation email.

Can I adjust the frequency of the subscription delivery?

You can adjust or pause the frequency of your BORA filter delivery at any time to 6, 9, 12 or 15 months in the confirmation email link.